Privacy Policy

Last updated: 20 August 2026

Cross Section Consulting respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal information is collected and used when you visit this website, contact Cross Section Consulting or enquire about consultancy services.

Who we are

Cross Section Consulting provides product development, sourcing and production consultancy services.

For the purposes of UK data protection law, Cross Section Consulting is the data controller responsible for the personal information described in this policy.

Contact: kirsty@cross-section.co.uk

Information we collect

We may collect personal information that you choose to provide when you:

  • complete a contact or enquiry form;

  • book or request a discovery call;

  • contact us by email or other communication channels; or

  • discuss a potential or ongoing consultancy project with us.

This information may include your:

  • name;

  • email address;

  • telephone number, where provided;

  • company or brand name;

  • information about your business, product or project; and

  • any other information you choose to provide as part of your enquiry.

The website may also collect limited technical information about your visit through cookies and similar technologies. Please see our Cookie Policy for further information.

How we use your information

We use personal information to:

  • respond to enquiries;

  • arrange and conduct discovery calls;

  • understand your business, project and consultancy requirements;

  • prepare proposals or quotations;

  • provide consultancy services where you choose to work with us;

  • manage our relationship and communications with clients and prospective clients; and

  • operate, maintain and improve our website and services.

We do not sell your personal information.

Our lawful basis for using your information

Depending on the circumstances, we process your personal information because:

  • it is necessary to take steps at your request before entering into a contract;

  • it is necessary to perform a contract with you;

  • we have a legitimate interest in responding to enquiries, communicating with prospective and existing clients and operating our consultancy business; or

  • we are required to process certain information to comply with a legal obligation.

Who we share information with

We only share personal information where necessary to operate our business and provide our services.

Our website is hosted by Squarespace, which may process information on our behalf in connection with website hosting, forms, analytics and related website functionality.

We may also use other professional or technology service providers where reasonably necessary to operate our business or deliver services.

We may disclose information where required to do so by law or where necessary to establish, exercise or defend legal rights.

We do not sell or rent your personal information to third parties.

International data transfers

Some technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we rely on appropriate safeguards as required by applicable data protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing consultancy services and meeting legal, accounting or regulatory requirements.

Information relating to enquiries that do not progress to a consultancy engagement will be reviewed periodically and deleted when it is no longer reasonably required.

Your data protection rights

Depending on the circumstances, you may have the right to:

  • request access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information;

  • ask us to restrict how your information is used;

  • object to certain uses of your personal information; and

  • request the transfer of certain information to you or another organisation.

If you would like to exercise any of these rights, please contact:

kirsty@cross-section.co.uk

Cookies

This website uses cookies and similar technologies for website functionality and, where applicable, analytics.

You can find more information about the cookies used on this website and your choices in our Cookie Policy.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or how we use personal information.

The latest version will always be published on this website.